ReImagine Retail

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Free Services to Job Seekers

Through the ReImagine Retail program, Job Seekers have access to a specialized retail Talent Pipeline Navigator that can provide:

  • Resume writing assistance – present yourself in the very best light
  • Career navigation – what are YOUR goals?
  • Mock interviews – first impressions are key!
  • Connect you to training and education
  • On-the-job training opportunities
  • Help with online applications
  • Skills assessment
  • Access to local job opportunities
  • Connect you with WorkSource – a free resource for all job seekers that provides workshops, skill assessments and other services to help with job searches and more!
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Free Services For Employers

The Workforce Snohomish retail Talent Pipeline Navigator can provide:

  • Access to qualified job seekers
  • Opportunities to speak with students pursuing retail careers
  • Incumbent worker training (train your current employees)
  • An active Retail Advisory Board passionate about hiring and retention issues
  • Connect you with WorkSource – a free resource to post jobs, participate in job fairs, access job seekers and more!

Education and Training Opportunities

Retail Management Certificate (RMC) program at Everett Community College

The three quarter program housed within Everett Community College’s Business and Applied Technology Department includes classes in Management, Business Communications, Essentials of Retailing, Computer Literacy, and culminates in an industry recognized credential. For students who want to continue their education the RMC is a stackable certificate leading to a Business Administration degree.

For more information about the program see

RISE Up Credentials

The National Retail Federation Foundation offers credential programs to assist job seekers and those working within the industry hone their skills to become better prepared for their first job or launch a career in retail.

Retail Industry Fundamentals

The course helps train and advance both entry-level retail associates and first-time job seekers, it consists of 15 modules in five core areas:

  • Basic Work Fundamentals
  • The business of retail
  • Customer focus
  • Getting and keeping jobs in retail
  • Art of selling

Workforce Snohomish offers this course at no charge in WorkSource Centers in Snohomish County and on-line.

Customer Service and Sales

This course is designed for entry-level sales and service associates learn skills related to frontline work in any industry that values customer service and sales skills. This course focuses on:

  • Products and services
  • Assessing and meeting customer needs
  • Preparing for selling, gaining customer commitment and closing the sale
  • Basics of store operations and inventory control
  • Merchandising

Advanced Customer Service and Sales

This course is designed for sales and service associates looking to expand their skills in retail and other service-focused industries. This course includes:

  • Preparing for selling
  • Gaining customer commitment and closing a sale
  • Developing and implementing plans for selling and follow-up

Workforce Snohomish offers these courses for incumbent workers at no charge at employers’ locations.

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Why Retail Matters

Retail employs over 35,000 people in Snohomish County and is forecasted to increase to nearly 39,000 by 2022. The retail is the nation's largest employer, with over 16.7 million jobs. Retail sales are considered a bellwether of consumer spending, which makes up two-thirds of U.S. economic activity. Although many large traditional retailers are experiencing downturns including Macy’s, Sears, and Kmart, online retail and specialty stores are growing. Retail isn’t going away, it’s transforming to meet the needs of customers.

Retail Snapshot in Snohomish County1
Number of businesses: 1,993
Total employment: 35,824
Median wage: $37,498
Male/Female ratio: 48%/52%
Age: 47% are under age 35
1EMSI, 2017.1 – QCEW, Industry Snapshot, accessed 8/10/2017

Largest employers: Walmart, Fred Meyer, Safeway/Albertsons, QFC and Nordstrom

Job Title Employed in 2016 % of Total Jobs in Industry (2016)
Retail Salespersons 9,818 28.1%
Cashiers 5,292 15.2%
Stock Clerks & Order Fillers 3,119 8.9%
First-Line Supervisors of Retail Sales Workers 2,110 6.0%
Customer Service Representatives 899 2.6%

ReImagine Retail Year One Recap

Successes through March 31, 2017

  • 77 job placements
  • 26 Full time
  • 46 Part time
  • 24 Temporary
  • 71 Entry Level
  • 6 Mid-level

Cost of Turnover

  • Center for Accountability and Performance Study shows median turn over rate is 67% in retail sector
  • Cost of turnover for entry level employee estimated at $3,328


  • 81% have retained jobs 120 days or more

Further Information

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Kitty Kitnikone for assistance or more information: or (425) 921-3495


ReImagine Retail is funded through a $10.9 million grant from the Walmart Foundation made to The Chicago Cook Workforce Partnership. The two-year initiative aims to increase the economic mobility of workers in retail and related sectors and is the largest investment to date as part of Walmart and the Walmart Foundation’s Opportunity Initiative. This program effort works with nonprofits, educational institutions, and government agencies, to make it easier for people to advance more quickly in the retail sector.